Maintenance

Most reputable installers will provide a phone number to call for service. Some major charger OEMs have a list of certified service partners for your geographical location. Discuss with your contractor or agent how they’re handling uptime response/service.

Most reputable charger OEMs’ base and extended warranties will cover worn or damaged parts, and in some cases labor. Vandalism is not covered under warranty. Most reputable electrical contractors will include some level of installation warranty for a period of 90 days to two-years depending on contract terms.

If a charger is not installed properly, or additional load not considered on the property, sites may encounter tripping and power outages to other areas and systems. Considering a power study and a properly designed site can ensure reliability and minimize disruption.

Lifetime will vary depending on product, care, fit & finish, usage, climate, and firmware compatibility with electric vehicles. If a charger’s firmware is not compatible with new vehicles, it may not be able to deliver a charging session. The electric vehicle market is relatively new, where the oldest level 2 chargers are less than (15) years old and still working. Charger sizes have increased in parallel to the increasing size of batteries in an electric vehicle. As larger electric vehicles and trucks come to market, certain EVSE output capacities (kW) may be ineffective for a timely recharge.

Most chargers come with a free 1-2 year warranty, which vary in coverage. Vandalism is typically not covered under manufacturer’s warranty. Additional warranty and preventative maintenance can be purchased, where available.

All reputable OEMs have built-in ground-fault circuit interruption (GFCI), similar to electrical outlets in wet locations. The risk of electric shock significantly increases when using non-reputable brands, or installing 120v or 240V  (NEMA 14-50) plugs for the use of charging electric vehicles.